Privacy Policy
This privacy policy sets out how Lumber Dogs, LLC uses and protects any information that you give Lumber Dogs, LLC when you use this website. Lumber Dogs, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lumber Dogs, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We do not sell any information to other companies. All information collected is for Lumber Dogs, LLC only.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Data Security
We know of no documented cases of credit card fraud using our secure online shopping system through www.lumberdogsusa.com. All credit card information submitted to us online is protected using industry standard encryption. Unfortunately, no data trasmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. We encourage you to use caution when using the Internet.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Shipping & Returns
Shipping
We strive to ship your order quickly and for a fair price.
Most orders placed by 12:00pm Monday – Friday are shipped within 48 – 72 hours. We do not ship on Saturday or Sunday. We will notify you as soon as possible if there is a delay in shipping to you. We ship large merchandise via UPS Ground. Many small parts orders will be shipped USPS Priority.
We will notify you when a change in shipping carrier is made.
Refunds
According to U.S. law, refund credits can only be returned back to the card of original purchase.
Sales Tax Charges
For orders made within the US where Lumber Dogs, LLC retains a retail location, in Massachusetts, sales tax will be applied to online purchases placed through www.lumberdogsusa.com. All online orders placed from US states outside of Massachusetts will not be subject to sales tax.